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Chasing High CSAT or Customer Success?
A philosophy on creating good customer experiences.
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There's Always Something
Emberacing the unexpected for a better work experience.
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ChatGPT, Customer Support, and the Future
Exploring the world genertative AI.
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The Books I Read in 2021
A more focused 2021 in reading.
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Surveying Customers
After reading a scathing review of NPS, I went on a journey to understand theories behind surveying customers.