Minding the gap & is it even worth playing?
When building something only seems to hurt you and more work doesn't add more value
Support Tips: TextExpander
TextExpander is an app I couldn't live without. I share some of the tips like a plain text clipboard that make it so powerful for me.
Long Live the Link Log
I've added a new section to my website, a link log.
Wildbit: Uncertainty has no home in support
Remove ambiguous words from your support replies to provide clear answers.
The Case For Compassionate Empathy
The differences between compassion and empathy are small. How can they be fused together to make something better?