• Roll with the Punches

  Breaking down two similar and completely different Customer Service experiences.

• Minding the gap & is it even worth playing?

  When building something only seems to hurt you and more work doesn't add more value.

• Support Tips: TextExpander

  TextExpander is an app I couldn't live without. I share some of the tips like a plain text clipboard that make it so powerful for me.

• Long Live the Link Log

  I've added a new section to my website, a link log.

• Wildbit: Uncertainty has no home in support

  Remove ambiguous words from your support replies to provide clear answers.