A Fresh Perspective
You don't know what you don't know
Good enough is good enough
Roll with the Punches
Breaking down two similar and completely different Customer Service experiences.
Minding the gap & is it even worth playing?
When building something only seems to hurt you and more work doesn't add more value.
Support Tips: TextExpander
TextExpander is an app I couldn't live without. I share some of the tips like a plain text clipboard that make it so powerful for me.