Roll with the Punches
Breaking down two similar and completely different Customer Service experiences.
Minding the gap & is it even worth playing?
When building something only seems to hurt you and more work doesn't add more value.
Support Tips: TextExpander
TextExpander is an app I couldn't live without. I share some of the tips like a plain text clipboard that make it so powerful for me.
Long Live the Link Log
I've added a new section to my website, a link log.
Wildbit: Uncertainty has no home in support
Remove ambiguous words from your support replies to provide clear answers.