• Everything is connected

  An introduction into Systems Thinking.

• It's the People

  A manifesto from Bill Campbell.

• Career Development: What It Really Means to be a Manager, Director, or VP

  Mangement levels: Managers drive results with support, Directors with autonomy, VPs formulate plans and take full accountability.

• Chasing High CSAT or Customer Success?

  A philosophy on creating good customer experiences.

• There's Always Something

  Emberacing the unexpected for a better work experience.

• ChatGPT, Customer Support, and the Future

  Exploring the world genertative AI.

• The Books I Read in 2021

  A more focused 2021 in reading.